Help / FAQ

Please notify every rack for collection to BE Logistik by telephone, fax or at www.be-logistik.de. The racks must be empty and easily accessible for the lorry-mounted forklift. Racks loaded with returned goods are not considered to be ready for collection. (See also >> How are racks loaded with returned goods collected?)

For you as a client, there are no transport costs for collecting the racks.

We will be pleased to pick up the transport racks from addresses different to the delivery address; please notify us of this when you contact us.

At the time of collection, the racks must be accessible for the lorry-mounted forklift and may not be loaded with waste nor returned goods.

BE Bauelemente makes the racks available without charge for 30 days. If you need the racks for more than 50 days, you will receive an invoice for the value of the rack as a deposit.

You can return the rack up to 80 days after the delivery date and after it has been collected in good order; , then you will receive a Credit Note for the amount of the invoice.

Please report the invoiced racks that you want collected. Once they have been collected, you will automatically receive a Credit Note for the invoice value of the rack.

In the case of returned goods, please contact BE Bauelemente, (Quality Service Centre Department, QSC) – the person responsible will then open a Returned Goods Report.